WEBVTT

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When I log in for the first
time, the chat bot greets me by

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name. This is possible thanks to
the integration with the Azure

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Active Directory where all the
NHS Mail user accounts are

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stored.

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What you see here is the main
menu which is accessible by

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typing menu in the chat,

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but it's also the place where I
am redirected to at the end of

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each conversation with the bot.
From this page I can view

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announcements and updates on the
status of the NHS mail portal. I

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can access support article on
the support site. I can view or

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manage my open tickets. I can
raise new tickets with the help

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desk.

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I can leave feedback about my
experience with the chatbot, or

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about my experience with NHS
mail support more broadly,

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and I can read about the
chatbot, how it came into life

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and what it can help me with.