When I log in for the first time, the chat bot greets me by
name. This is possible thanks to the integration with the Azure
Active Directory where all the NHS Mail user accounts are
stored.
What you see here is the main menu which is accessible by
typing menu in the chat,
but it's also the place where I am redirected to at the end of
each conversation with the bot. From this page I can view
announcements and updates on the status of the NHS mail portal. I
can access support article on the support site. I can view or
manage my open tickets. I can raise new tickets with the help
desk.
I can leave feedback about my experience with the chatbot, or
about my experience with NHS mail support more broadly,
and I can read about the chatbot, how it came into life
and what it can help me with.