In this video guidance will be provided on how to onboard
NHSmail Teams phone system.
To begin local administrators of the organisations that wish to
be onboarded to the NHSmail Teams phone system capability,
will need to navigate to Help Desk self-service.
These can be accessed from the NHSmail support site homepage.
From here local administrators can submit an NHSmail Teams
phone system onboard and request form.
Once on the Help desk self service home screen, local
administrators should select the Raise a request option
which will take them to the request catalogue.
On the Request catalogue screen, local administrators will need
to select Show More
and Scroll down the page until they find the Phone System
request option.
Click on this
on this form, your requested details will be prepopulated in
these top fields.
Select from the request type drop down Onboarding to Phone
System Request.
This will automatically bring up additional fields below. You'll
need to complete the rest of the fields of this form.
Firstly, you'll be asked to confirm the PSTN connection
strategy that will be used,
Calling Plans, direct routing or both Calling Plans and direct
routing.
You'll then be asked to confirm the organisation ODS codes you
wish to onboard,
the e-mail of the LA who will be granted portal permissions for
Phone System Admin role assignment
and then the emails of the users who will be signed phone System
admin roles via the NHSmail portal. Onshore Organisations
Onboarding request has been approved.
You will also be asked to confirm that your organisation
has a required licencing in place for your chosen
connectivity strategy
and for direct routing only if you have completed the
prerequisites.
Please note that fields denoted with an Asterix will need to be
completed before the form can be successfully submitted.
There is also an option to attach a file using the paper
clip icon at the bottom,
however this is not compulsory prior to the submission of the
form.
Once you have completed all the required fields, simply select
Submit to submit your onboarding request.
You will receive an automated e-mail with a reference for your
request and you will be contacted in due course by the
NHSmail Phone System Service Team once you're onboarding
request has been reviewed and an onboarding slot has been
allocated.
Further communication will follow with instructions on how
the local administrator can assign the NHSmail Teams Phone
System primary and local administrator roles, and how the
newly designated phone system administrators can access the
NHSmail Teams Phone System Power app for the first time.