WEBVTT

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In this video guidance will be
provided on how to onboard

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NHSmail Teams phone system.

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To begin local administrators of
the organisations that wish to

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be onboarded to the NHSmail
Teams phone system capability,

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will need to navigate to Help
Desk self-service.

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These can be accessed from the
NHSmail support site homepage.

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From here local administrators
can submit an NHSmail Teams

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phone system onboard and request
form.

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Once on the Help desk self
service home screen, local

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administrators should select the
Raise a request option

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which will take them to the
request catalogue.

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On the Request catalogue screen,
local administrators will need

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to select Show More

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and Scroll down the page until
they find the Phone System

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request option.

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Click on this

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on this form, your requested
details will be prepopulated in

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these top fields.

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Select from the request type
drop down Onboarding to Phone

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System Request.

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This will automatically bring up
additional fields below. You'll

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need to complete the rest of the
fields of this form.

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Firstly, you'll be asked to
confirm the PSTN connection

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strategy that will be used,

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Calling Plans, direct routing or
both Calling Plans and direct

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routing.

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You'll then be asked to confirm
the organisation ODS codes you

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wish to onboard,

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the e-mail of the LA who will be
granted portal permissions for

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Phone System Admin role
assignment

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and then the emails of the users
who will be signed phone System

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admin roles via the NHSmail
portal. Onshore Organisations

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Onboarding request has been
approved.

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You will also be asked to
confirm that your organisation

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has a required licencing in
place for your chosen

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connectivity strategy

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and for direct routing only if
you have completed the

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prerequisites.

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Please note that fields denoted
with an Asterix will need to be

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completed before the form can be
successfully submitted.

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There is also an option to
attach a file using the paper

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clip icon at the bottom,

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however this is not compulsory
prior to the submission of the

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form.

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Once you have completed all the
required fields, simply select

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Submit to submit your onboarding
request.

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You will receive an automated
e-mail with a reference for your

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request and you will be
contacted in due course by the

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NHSmail Phone System Service
Team once you're onboarding

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request has been reviewed and an
onboarding slot has been

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allocated.

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Further communication will
follow with instructions on how

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the local administrator can
assign the NHSmail Teams Phone

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System primary and local
administrator roles, and how the

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newly designated phone system
administrators can access the

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NHSmail Teams Phone System Power
app for the first time.