Issue description

We are aware of issues being caused when the Add On licence ‘Dial-in Conferencing’ is applied to user policies. When this licence is selected, it may cause certain toggles to disappear under the base licence. Although these toggles are missing, they remain enabled/disabled as per their previous state.

If the Microsoft Teams toggle is missing, users may receive the following error preventing updates to be made to the user policy:

‘Request failed: An exception has occurred.. Dial-in Conferencing application can only be turned on when Microsoft Teams is turned on across all licences.’

We have noticed that the number of toggles visible under the base licence may vary depending on the number of Add On licences applied to the user policy. We recommend referencing your organisation’s National Policy for a true reflection on the available settings.

Latest updates and guidance:

This issue is being investigated under PRB0208134.

For now, users can raise a service request with the NHSmail Helpdesk (helpdesk@nhs.net). The Portal team will manually enable/disable the required application toggles within the backend services and perform any desired updates to the user policy ensuring all changes are reflected with each user.

We will need to obtain the following information:

• User Policy Name
• Application Toggles to be switched ON or OFF the Base Licence
• Application Toggles to be switched ON or OFF the Add On Licence (if any)
• Email Addresses of users to be added/removed