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Android Intune Overview

This page provides an overview of the key aspects of enrolling and managing Android devices on NHSmail Intune. For further detail on Android device management, please navigate to the Operations Guide and Terms of Reference and watch the recordings for the Android related upskilling sessions.

1. Device and Software Requirements

Prior to enrolling any Android devices onto Intune, the following minimum device and software requirements should be validated:

Android devices must run Android OS 8.0 or above
Note: Newer, lower specification Android phones that run the Android ‘go’ version are not supported for Android Enterprise ‘Fully Managed’ enrolment.
Connect to a Wi-Fi network for a stable connection.
EMS E3 and AADP2 licences have been assigned to each LA / end user with a single-user device.
Unenroll devices from any existing device management platforms.
Note: Device estates can be split between different MDMs. Single device must only be managed by one.
Android device must have a functioning camera to scan the QR enrolment code.

2. Shared/Single Device Users

The following steps will cover some of the pre-configurations required to enrol an Android device:

Android devices can be enrolled either as single user devices or shared devices .
If enrolling a shared device, a separate enrolment profile is required.
Important Note:

Enrolled Android devices will not show in the Intune Portal until end user enrolment steps are complete.

3. Ongoing Management

In order to manage devices effectively on the NHSmail Intune Portal, we would advise that you follow the below recommendations.

Ensure devices updated to latest version/OS
Review Microsoft/Google recommendations regularly

4. Application Management

Below we have listed a few different consideration points around managing applications via the Intune Portal.

Managed Google Play Store is the sole method of app deployment for Android Enterprise
Custom apps can be added
LAs able to see other organisations assigned to applications – there is more to read about data visibility in the Operations Guide (Section 4.1)
Weblinks can be added via the Intune portal for Android devices

5. Samsung Knox Available

Samsung Knox is pre-installed security and management platform for Samsung devices. This is available in conjunction with NHSmail Intune.

Using Samsung Knox on an Android Device fully automates the enrolment of new devices into an MDM solution
Samsung devices with Knox 2.8 or higher

6. Supporting Documentation

There are several supporting documents which LAs and end users can access to help with the rollout of Intune and facilitate troubleshooting

For Local Admins:
Operations Guide for Local Administators and Onboarding Managers
For End Users:
Android Quick Start End User Guide
Android FAQs

7. Requesting Support

LAs can raise a Level 3 technical incident ticket for issues relating to the enrolment and/or management of an Android device
Level 3 technical incidents should only be raised after the Operations Guide for LAs and Onboarding Managers has been consulted and LAs have made use of their RBAC permissions
LAs can raise a Service Request relating to Android devices at any time
There are no prior set-up sessions required to begin enrolling Android devices, so you/organisations/LAs can get started as soon as you are onboarded
All Android-related incidents and service requests need to be raised via Helpdesk Self-Service

 

Updated on 06/07/2022

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