1. Home
  2. Known Issues
  3. Office 365 Known Issues & Guidance
  4. MS Teams Access delayed for newly created accounts

MS Teams Access delayed for newly created accounts

Issue Description

We are aware of an issue where newly created accounts are not being allocated a license. Where this issue occurs, newly created user accounts may receive the error message below when trying to use the Microsoft Teams application.

Error: “You’re missing out! Ask your admin to enable Microsoft Teams for NHS.”

Latest Update and Guidance

NHSmail engineers are currently working with Microsoft to resolve the issue as soon as possible. This issue is being investigated under PRB0175263. Your patience is appreciated.

Work Around

Local Administrator should complete a blank User details update via the Portal to perform an account reconciliation. This should resolve the issue.


To perform a blank update on a user’s account:

1. Click Admin in the navigation bar at the top of the screen and select User Management from the drop down menu

  1. Use the search box to find the user’s account you wish to edit

Refer to the Searching for an Entry article for more information

  1. Click on the user’s Display Name to open the User Details Page
  2. Click Update at the bottom of the page
  3. The following message will be displayed:


Although the reconciliation performed following this action is ordinarily very quick, please allow up to 1 hour before contacting the NHSmail Helpdesk should further assistance be required.

Updated on 15/02/2021

Related Articles

Need Support?
Can’t find the answer you’re looking for? Don’t worry we’re here to help!
Contact Support
back to top