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  4. EXO accounts going into a ‘deleting’ status rather than ‘deleted’ – PRB0167480

EXO accounts going into a ‘deleting’ status rather than ‘deleted’ – PRB0167480

Issue description

We are aware of accounts going into a deleting status after a delete operation is performed. A screenshot example is shown below.


Latest update and guidance

This issue is being investigated under PRB0167480.

If the account remains in a deleting status for more than 24 hours, please raise a request with the NHSmail Helpdesk (helpdesk@nhs.net) for further investigation.

Last Reviewed Date 19/08/2021
Updated on 01/07/2022

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