1. Home
  2. Known Issues
  3. Portal Known Issues & Guidance
  4. Duplicate bookings redirecting to deleted entry – PRB0182176

Duplicate bookings redirecting to deleted entry – PRB0182176

Issue description

By design Portal allows you to create multiple Virtual Visit Bookings with the same name. However, the current known issue relates to if you have one booking set as active and another booking set as deleted, when selecting the active booking, this will redirect you to the deleted booking page. An example is shown below:

Latest update and guidance

This issue is being investigated under PRB0182176.

There is no workaround at present to prevent this error from occurring. Advice is to search prior to creating a new booking to ensure that there is not already a booking named the same. In the meantime, this issue being actively investigated by the NHSmail Development Team.

Last Reviewed Date 19/08/2021
Updated on 01/07/2022

Related Articles

Need Support?
Can’t find the answer you’re looking for? Don’t worry we’re here to help!
Contact Support
back to top