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CSV Upload – User Management Performance Degradation

Issue Description

We are seeing instances since the Typhoon release where user management CSV uploads have had decreased performance and unhelpful error messages for users during validation.

Latest Update and Guidance

This is currently being investigated under PRB0182999.

As a workaround until the fix is deployed, the following recommendations should be followed:

  • Submit files for CSV Upload processing in batches no larger than 1000 accounts per file. If the file contains more than 1000 accounts, you will receive an error, “Can only upload 1000 users per csv upload attempt”.
  • Try to avoid submitting files for CSV Upload during times of day that usage of the Portal is at its peak. Typically, this is between 09:00 – 10:30 and between 13:00 – 14:00 Monday to Friday.
  • Avoid re-submitting the same file multiple times.


Updated on 13/10/2021

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