• Apple Mac NHSmail users

    If you use an Apple Mac computer, there are a few additional steps required to get email working on your device after the NHSmail Refresh. Please read through this guidance and follow the steps to complete the necessary reconfiguration.

  • Cross platform full access permissions

    A small number of accounts have been migrated to Exchange Online prematurely, impacting delegate permissions. Some on-premise users may temporarily be unable to access their colleagues mailbox through full access delegate permissions in Outlook (visit this article for a temporary OWA solution). The impacted accounts will be rolled back to…

  • Guidance for Application Accounts

    Application accounts as well as accounts enabled for POP, IMAP and SMTP will start to be migrated from late October. This guide aims to provide hints and tips on how to prepare for this move.

  • NHSmail Office 365 Licence Matrix

    This article sets out the supported O365 and Online Services licence types on the NHSmail platform. It also covers the differences between nationally provided licences (Office 365 E3 Restricted), Top-Ups and Add-Ons.

  • Shared Mailbox Support Guide

    This article provides all you need to know about accessing and managing Shared Mailboxes throughout the course of the NHSmail Refresh running until the end of 2020. For a short period, you will experience some temporary changes in functionality – read on to find out what to expect.

  • Mailbox Report

    Follow this article for step by step guidance on generating a report that shows the location of a users’ mailbox within your organisation

  • Managing Mailbox Quota

    Follow this article for detailed mailbox quota, allocation and policy guidance.

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