• Compromised Accounts – Applying MFA

    06/05/2022 10:50:00 AM (BST)
    The NHSmail team frequently review the security posture and security level of the platform. For example, the recent move of the banner to the top of an email for any emails received outside of NHSmail was taken in response to genuine threats from malicious actors.

  • INC28274463– HSSI – RESOLVED

    14/04/2022 09:35:00 AM
    RESOLVED – The NHSmail team are aware of an issue which is preventing the NHSmail Portal from being accessible.

  • NHSmail Security Enhancements

    12/04/2022 18:45:00 PM
    NHSmail constantly review and update the proactive security measures in place to protect the service from malicious attacks. In response to the current enhanced global threat level, the NHSmail team will be making changes over the coming days.


     21/03/2022 10:20:00 AM
    RESOLVED- We are aware of an issue preventing mail being sent via the High-Sending Relay. Mails being sent will be rejected with the error message “The remote certificate is invalid according to the validation procedure”.


    22/04/2022 11:05:00 AM
    RESOLVED – The NHSmail team are aware of an issue resulting in legitimate mails sent using RxWeb which are subsequently being quarantined on the platform. There are a number of cyber security measures in place which are employed to protect all NHSmail users from cyber-attacks, phishing campaigns and other malicious activities. As a consequence of the automated nature of these tools and services, there are occasions when false positives are identified and impacted. We are working to update the security signatures used to allow these mails to flow in the usual way and hope to have this issue resolved soon. Thank you for your patience.


    17/02/2022 04:52:00 PM
    RESOLVED – The NHSmail Team are aware of an intermittent issue relating to emails being blocked when sent to Microsoft domains including Hotmail, Outlook and Live.

  • NHSmail Helpdesk Telephony Issue – RESOLVED

    26-11-2021 19:25:00 PM
    RESOLVED: Please note, we are aware of an issue which prevented users who had called the NHSmail Helpdesk from connecting with an Agent. This issue has now been resolved. Should you experience this issue again, please send a mail to Helpdesk@nhs.net for attention. This outage lasted approximately 30 minutes between 19:25 and 19:55 but has now been fully resolved.

  • Intermittent Portal Slowness – RESOLVED

    18-11-2021 12:46:48 PM (GMT)
    The NHSmail Team are aware of an intermittent issue causing slowness when undertaking certain activities within the NHSmail Portal. This includes blank user details updates and potentially other admin functionality.

  • Planned NHS Extended DNS Service Maintenance

    11-11-2021 16:00:00 PM (GMT)
    Following the decommission of the POP and IMAP legacy hostnames on the 9th November 2021, we are aware of a DNS issue experienced by a small number of users that occurred around 11:00:00 AM this morning. However, the issue was addressed immediately and impacted organisations should not take further action to resolve it. Doing so may cause additional issues which can be avoided.

  • NHSmail Helpdesk Telephony – Maintenance – COMPLETED

    18-10-2021 07:22:59 PM (BST)
    COMPLETED: The NHSmail Helpdesk Telephony Service will be unavailable for a short time period between 1:00 AM and 1:30 AM on the 19th October, 2021. The period of unavailability is expected to last no more than 5 minutes.

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