Microsoft 365 Alert – Service Degradation – Microsoft Viva – Users may encounter errors when attempting to create a post in Microsoft Viva Engage directly from a SharePoint page – ONGOING

18/11/2025 09:10:00 AM

NHSmail Reference: INC46558064

Microsoft Reference: MV1097445

Issue Status: ONGOING

Issue Description: Users may encounter errors when attempting to create a post in Microsoft Viva Engage directly from a SharePoint page.

More info: The error may occur specifically when using the “Promote to Viva Engage” feature.

To circumvent impact while the fix is in progress, users can copy the SharePoint page URL and start the post directly within Viva Engage.

Current Update: 21/01/2026 09:05:00 AM – During our process of initiating the deployment of the fix, we’ve identified an additional change to the code is needed in order to ensure it will successfully remediate impact without adversely impacting other aspects of the service. They have halted the deployment and are implementing the necessary change before proceeding with the deployment of the code fix. They expect the saturation will be complete, and the impact remediated by our next scheduled update.

Scope of impact: Users attempting to use the “Promote to Viva Engage” feature through a SharePoint Page may encounter errors in their endeavor to do so.

Root cause: A conflict resulting from two SharePoint web parts which render on the same page, is resulting in impact.

Next update by: Wednesday, February 4, 2026, at 3:00 AM UTC