Microsoft 365 Alert – Service Degradation – Microsoft OneDrive – Some users may be unable to share content to Microsoft OneDrive from iPhone 17 due to false-positive jailbreak detection – RESOLVED

Announcements Sourav Nandi

06/11/2025 08:35:00 AM

NHSmail Reference: INC46673175

Microsoft Reference: OD1182545

Issue Status: RESOLVED

Issue Description: Some users may be unable to share content to Microsoft OneDrive from iPhone 17 due to false-positive jailbreak detection.

More info: Users are returned the following error message stating, “Your organization will remove its data for this account because a jailbroken or rooted device was detected.”

Impact is specific to iOS 26.0.1.

Final Update: 12/11/2025 09:00:00 AM – Microsoft have confirmed with a subset of previously affected users that updating their OneDrive app from the app store has resolved the issue. Affected users must have the latest version to receive the fix and remediate impact.

Scope of impact: Impact is to some users who may be unable to share content to Microsoft OneDrive from iPhone 17 (iOS version 26.0.1) due to false-positive jailbreak detection.

Root cause: A recent update to our Intune Software Development Kit (SDK) introduced a misconfiguration which resulted in users with devices on iOS 26.0.1 to receive false-positive jailbreak detection alerts.

Next steps: Microsoft are reviewing their standard update procedures to ensure similar misconfigurations are caught and addressed ahead of deployment to prevent this from happening in the future.