Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users are unable to use the application window sharing feature within Microsoft Teams meetings on AVD and Windows 365 – ONGOING

04/07/2024 08:45:00 AM

NHSmail Reference: INC44079683

Microsoft Reference: TM808152

Issue Status: ONGOING

Issue Description: Users are unable to use the application window sharing feature within Microsoft Teams meetings on AVD and Windows 365.

More info: Users are unable to utilise the “Share this window” feature for any application during a Microsoft Teams meeting. As a workaround, users may use the desktop sharing feature as an alternative method.

Current Update: 16/07/2024 08:40:00 AM Microsoft are making significant progress developing the long-term fix and this work is nearing completion. Once the development completes, they’ll begin a period of internal testing to ensure impact is fully resolved before they deploy the fix to the affected infrastructure.

Scope of impact: Impacted is limited to users accessing Microsoft Teams via AVD and Windows 365.

Root cause: Microsoft have identified an issue preventing the Teams application window sharing feature from functioning as intended after a user attempts to initiate an application window sharing session on AVD or Windows 365.

Next update by: Monday, July 22, 2024, at 4:00 PM UTC

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