Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users are unable to copy and paste external email addresses when creating calendar meetings in Microsoft Teams – RESOLVED

Announcements Arpan Das

06/08/2024 08:56:00 AM

NHSmail Reference: INC44870882

Microsoft Reference: TM852126

Issue Status: RESOLVED

Issue Description: Some users are unable to copy and paste external email addresses when creating calendar meetings in Microsoft Teams.

More info: Impact was specific to external addresses containing the “#” symbol. Copying and pasting internal email addresses works as expected. This impacts all Microsoft Teams connection methods, including Microsoft Teams classic and new Microsoft Teams.

Final Update: 07/08/2024 08:27:00 AM – Microsoft have fully reverted the offending change, and after monitoring the service, they have verified that this action has successfully remediated the issue.

Scope of impact: This issue may potentially have affected some users attempting to copy and paste external email addresses when creating meeting in Microsoft Teams.

Root cause: A change regarding how external users are added into calendar meetings in Microsoft Teams was causing impact.

Next steps: Microsoft are investigating how the change regarding how external users are added into calendar meetings in Microsoft Teams was causing impact to improve our testing and validation procedures and prevent this problem from happening again.