INC29834135 – NHSmail Delivery Delay – RESOLVED

Announcements, Service Issues Aftab Alam

21/06/2022 09:30:00 AM (BST)

Issue Status: RESOLVED

Microsoft Ticket Reference: #31640980‎

NHS Service Bridge Reference: INC0015364

Description: We are aware of an issue this morning resulting in a delay to mail delivery across the NHSmail platform. The issue is impacting mails being sent from nhs.net email addresses to external mail domains, and also messages from external domains to nhs.net mailboxes; testing appears to show that mails to and from the nhs.uk domain and from nhs.net to nhs.net are not impacted.

Engineers are urgently investigating the issue to try and resolve it as soon as possible. Updates will be provided as soon as more detail becomes available.

Final Update: 21/06/2022 05:19:00 PM – Monitoring continues as we work to ensure the platform is back to business-as-usual, however, the backlog created by the Microsoft global incident has now cleared. This issue is considered resolved.

Thank you for your patience.

To report any issues, please contact 0333 200 1133 / helpdesk@nhs.net