INC25302528 – Intermittent Portal Slowness – RESOLVED

Announcements, Service Issues Aftab Alam

30-11-2021 16:00:00 PM (GMT)

Issue Reported: Internal alerting – 30/11/2021 15:54 PM

Issue Status: RESOLVED

Issue Description: NHSmail engineers are aware of potential NHSmail Portal slowness and are investigating the issue currently. This alert came via internal service monitoring.

Scope of Impact: Users may experience a delay in data being retrieved when using functions such as User Search on the NHSmail Portal

Current Update – 30/11/2021 17:38:00 PM: After a period of successful monitoring and no further issues relating to the portal slowness being reported to the NHSmail Helpdesk, the issue has now been resolved.

To report any issues, please contact 0333 200 1133 / helpdesk@nhs.net