NHSmail can be used by pharmacists to safely and securely exchange patient or sensitive information with other health and social care professionals. Please note the information below is applicable to England only. If you are based in Scotland please contact firstname.lastname@example.org.
NHSmail accounts are being offered to community pharmacists to support the secure exchange of patient or sensitive data with other health and social care professionals.
Guide for Pharmacies using NHSmail - Suitable if you are new to using to NHSmail.
FAQs - Frequently asked questions for pharmacies using NHSmail.
The Pharmacy Portal is now live and available for all community pharmacies to register. Please note: as part of the pre-requisite activities for NHSmail, your pharmacy must be compliant with the Information Governance Toolkit (Level 2).
The Pharmacy Portal is available at: https://portal.nhs.net/pharmacyregistration
If you are unable to locate your pharmacy within the Pharmacy Portal, please contact email@example.com and you will be supported through the process.
Pharmacy multiples identified as a member of the CCA and/or AIMP have been contacted directly by NHS England to confirm their intent to provide the NUMSAS service, and understand their preferred option for the supply of NHSmail accounts (see below).
NHSmail Option 1
Bulk collection of data - Centrally managed process for the distribution of account details
Following confirmation of the use of a bulk collection route, NHS Digital has invited the lead pharmacy contact (known as the Super User) to complete and return a registration spreadsheet containing site and user contact details, including a mobile phone number and current email address for all individuals requiring NHSmail.
Completed data is being provided directly to NHS Digital via secure email exchange, who are checking the information and sharing this with the NHSmail service provider (Accenture). NHSmail accounts are then being issued directly to each user via the mobile phone number and current email address provided, also confirming the Pharmacy shared mailbox.
NHSmail Option 2
Bulk collection of data - Pharmacy managed process for the distribution of account details
Following confirmation of the use of a bulk collection route, NHS Digital have invited the lead pharmacy contact (known as the Super User) to complete and return a registration spreadsheet containing site and user contact information. A Data Sharing Agreement is required between NHS Digital and the CCA member.
Completed data is being provided to NHS Digital directly via secure email exchange, who are checking the information and sharing this with the NHSmail service provider (Accenture). The account registration process is carried out centrally and upon completion, NHS Digital return the account details via a secure encryption tool to the Super User. This lead pharmacy contact (Super User) is required to safely cascade the NHSmail account details to the individuals allocated NHSmail accounts at each of the pharmacy stores. It is expected that Information Governance rules and the data sharing agreement will be adhered to by the lead Pharmacy, and that account details and passwords are issued securely.
NHSmail Option 3
Individual registration - Self-submission via portal registration solution
An individual registration solution is now available whereby each pharmacy store can register for NHSmail accounts. The pharmacy store will need a nominated individual to complete the registration for the site, and be able to request account details for up to three users that DO NOT already have an NHSmail account, providing a mobile phone number and current email address to complete the NHSmail application process. NHSmail accounts will then be issued directly to each user, also confirming the pharmacy shared mailbox.
Registering community locum pharmacists:
Accounts will be requested on your behalf by the pharmacy participating in NUMSAS or QPS.
Registering hospital pharmacists:
Pharmacists based in NHS trusts should continue to contact their NHSmail local administrator via their IT department to register for NHSmail accounts.