NHSmail can be used by pharmacists to safely and securely exchange patient or sensitive information with other health and social care professionals. Please note the information below is applicable to England only. If you are based in Scotland please contact email@example.com.
From 1 December 2016, existing NHSmail Local Administrators (LAs) stopped registering new NHSmail accounts for community pharmacy premises and staff and an interim local process was introduced to support the NHS Urgent Medicines Supply Advanced Service pilot; this will be used until a new national process is rolled out by NHS Digital in 2017. Details of the new national process will be published here shortly.
Registering community pharmacies and pharmacists to qualify for the Quality Payments Scheme (QPS):
Community pharmacies that wish to obtain NHSmail solely for the QPS will need to use the national registration process due to be available from spring 2017.
It has been agreed that pharmacies which have emailed NHS Digital to apply for NHSmail before and including 1 February 2017, and can provide evidence of such, to meet the first review date on the 28 April 2017, will be accepted. The out of office message pharmacies will have received when submitting their application will suffice. All other pharmacy applicants will receive their NHSmail as soon as possible after April and before 24 November 2017.
Being able to send and receive data via NHSmail is one of the four ‘gateway’ criteria for the QPS which allow a pharmacy to become eligible for payments under the scheme.
If you wish to apply for an NHSmail account for your pharmacy in order to meet the Quality Payments Scheme NHSmail gateway criterion, please email firstname.lastname@example.org with the following information:
|Trading Name of Pharmacy |
|Owner's Name |
|Address (for the premises the NHSmail address will apply to) |
|Pharmacy ODS code |
|Pharmacy Telephone Number |
|Current Pharmacy Email Address |
Please note: Pharmacy contractors with multiple pharmacies may submit this information via one single communication providing details for each pharmacy premises. Further details will be requested by NHS Digital to identify the number of staff personal email addresses required for each pharmacy including regular locum staff.
Registering community pharmacies and pharmacists to support the NUMSAS pilot:
To support efficient roll out of NHSmail for the NUMSAS pilot a phased, interim local approach has been adopted for the allocation of NHSmail accounts while the new national process for NHSmail is being implemented.
Using this interim process, NHS England’s regional teams are contacting pharmacies in phases to enable them to register for NHSmail accounts and mailboxes in order to qualify for the NUMSAS pilot.
Community pharmacies can register to provide the NUMSAS (details are available via https://www.england.nhs.uk/wp-content/uploads/2016/11/numsas-service-specification.pdf) via the NHS Business Services Authority website at www.nhsbsa.nhs.uk/UMS. A pre-requisite for NUMSAS is a ‘premises specific’ NHSmail shared mailbox.
Please note that a requirement for being provided with the NHSmail shared mailbox is that the pharmacy is meeting its requirements of their terms of service in relation to information governance.
The phased NUMSAS roll-out timetable which NHS England is working to is:
Phase 1: December 2016/January 2017
Brighton & Hove CCG
Guildford & Waverley CCG
Blackpool and Fylde & Wyre CCGs
Nottingham City CCG
Peterborough &Cambridgeshire CCG
Phase 2: January/February 2017
East of England
Lancashire and Manchester
Cheshire and Merseyside
Cumbria and North East
Phase 3: FebruaryMarch 2017
South East Coast
Phase 4: March 2017
Yorkshire & Humber
South Central (incl. Isle of Wight)
Priority for issuing NHSmail shared mailboxes is being given to those pharmacies included in the NUMSAS pilot.
The issuing of the accounts will be managed centrally. It is anticipated that during this interim phase a number of elements relating to NHSmail will be piloted, including the authentication process for a pharmacy premises.
If your pharmacy is in one of the ‘phase 1’ CCG areas and you have not been contacted by NHS England and wish to provide NUMSAS, queries should be sent to your local NHS England Pharmacy Commissioning Team.
Registering community locum pharmacists
Accounts will be requested on your behalf by the pharmacy participating in the NUMSAS pilot. If you require an NHSmail account outside of the NUMSAS process you will need to wait until the new national process is available. The NHSmail encryption tool is available to share sensitive information as an interim solution and guidance is available at http://support.nhs.net/policyandguidance. Locum pharmacists will be able to access NHSmail shared mailboxes via their personal NHSmail account. Details on how to set this up will be available shortly.
Dispensing Appliance Contractors
If you wish to use NHSmail, please re-visit this page in January 2017 when the registration process roll-out plan for NHSmail accounts will be available
The above information only affects community pharmacies (which include distance-selling pharmacies). If you wish to use NHSmail please contact your NHSmail local administrator via your CCG.
Registering hospital pharmacists
Pharmacists based in NHS trusts should continue to contact their NHSmail local administrator via their IT department to register for NHSmail accounts.
Guide for pharmacies using NHSmail
If you are new to using to NHSmail, please see this guide