NHSmail can be used by pharmacists to safely and securely exchange patient or sensitive information with other health and social care professionals. Please note the information below is applicable to England only. If you are based in Scotland please contact email@example.com.
NHSmail are supporting NHS England with the mass enablement of secure email accounts for pharmacies.
Guide for Pharmacies using NHSmail - Suitable if you are new to using to NHSmail.
FAQs - Frequently asked questions for pharmacies using NHSmail.
Registering community pharmacies and pharmacists to support the NUMSAS pilot:
To support the efficient roll out of NHSmail for the NUMSAS, please contact your local NHS England Pharmacy team who will provide you with a link to complete your NHSmail registration using Citizen Space.
All applications previously submitted do not need to re-apply and you will receive your account details shortly.
Registering community pharmacies and pharmacists to qualify for the Quality Payments Scheme (QPS):
If your Pharmacy applied for an NHSmail account before 1 February 2017 in order to register for the Quality Payments Scheme, your request has been recorded and you will receive an invitation to complete your registration during June 2017.
If your Pharmacy applied for an NHSmail account after the 1 February 2017, or is yet to apply, you will be able to complete the registration process once the Pharmacy registration portal is launched. This is expected to go-live during July 2017.
Pharmacy multiples identified as a member of the CCA and AIMP have been contacted directly by NHS England to confirm their intent to provide the NUMSAS service, and preferred option for the supply of NHSmail accounts (see below). This process supports the NUMSAS service and the full roll-out of NHSmail as part of the Pharmacy Quality Payments Scheme.
NHSmail Option 1
Bulk collection of data - Centrally managed process for the distribution of account details
Following confirmation of the use of a bulk collection route to NHS England, NHS Digital will invite the lead Pharmacy contact (known as the Super User) to complete and return a registration spreadsheet containing site and user contact details, including a mobile phone number and current email address for all individuals requiring an NHSmail.
Completed data will be provided to NHS Digital directly, via secure email exchange, who will share this with the NHSmail service provider (Accenture). NHSmail accounts will then be issued directly to each user via the mobile phone number and current email address provided, also confirming the Pharmacy shared mailbox.
NHSmail Option 2
Bulk collection of data - Pharmacy managed process for the distribution of account details
Following confirmation of the use of a bulk collection route, NHS Digital will invite the lead Pharmacy contact (known as the Super User) to complete and return a registration spreadsheet containing site and user contact information. An Information Sharing Agreement will be required between NHS Digital and the Pharmacy.
Completed data will be provided to NHS Digital directly, via secure email exchange, who will share this with the NHSmail service provider (Accenture). The account registration process will be carried out centrally and upon completion, NHS Digital will return via a secure encryption tool, the completed NHSmail account details to the Super User. This lead Pharmacy contact (Super User) will be required to safely cascade the NHSmail account details to the individuals allocated NHSmail accounts at each of the Pharmacy stores. It is expected that Information Governance rules and the data sharing agreement will be adhered to by the lead Pharmacy, and that account details and passwords will be issued securely.
NHSmail Option 3
Individual registration - Self-submission via portal registration solution
A individual registration solution will be available early June, whereby each Pharmacy store can register for NHSmail accounts via the Pharmacy registration portal. The Pharmacy store will need to nominate an individual to complete the registration, for the site and up to three users, providing a mobile phone number and current email address to complete the NHSmail application process. NHSmail accounts will then be issued directly to each user, also confirming the Pharmacy shared mailbox.
Registering community locum pharmacists:
Accounts will be requested on your behalf by the pharmacy participating in the NUMSAS pilot. If you require an NHSmail account outside of the NUMSAS process, you will need to wait until the new national process is available. The NHSmail encryption tool is available to share sensitive information as an interim solution, and guidance is available at http://support.nhs.net/policyandguidance. Locum pharmacists will be able to access NHSmail shared mailboxes via their personal NHSmail account. Details on how to set this up will be available shortly.
Registering hospital pharmacists:
Pharmacists based in NHS trusts should continue to contact their NHSmail local administrator via their IT department to register for NHSmail accounts.