Support

Communications

Welcome to the NHSmail communications page. You can access all of our latest communications to Local Administrators (LAs) and end users from here. Use the drop-down fields to display the communications that are relevant to you.

 
  • LA Webinar - 26 July 2017

    Slides from the July LA Webinar. Provides updates on service status, including rearranging BCDR testing, scheduled user communications, mailbox sizes, journaling and applications, extending NHS across health and care, and new Portal functionality. You can listen to a recording of the Webinar by clicking here, and the Q&A log can be found by clicking here

  • LA Webinar - 28 June 2017

    Slides from the June LA Webinar. Provides updates on service status, including the removal of inactive accounts, auto-forwarding of accounts and DMARC updates, new Portal functionality, Skype for Business updates and NHSmail Relay Service and Mail Hygiene. You can listen to a recording of the Webinar by clicking here, and the Q&A log can be found by clicking here

  • LA Webinar - 24 May 2017

    Slides from the May LA Webinar. Provides updates on service status, including helpdesk and BCDR testing, new portal functionality, data retention policy enforcement, encryption tool for iOS devices workaround, cyber security best practice, and updated guidance documents. You can listen to a recording of the Webinar by clicking here

  • NHSmail Skype for Business Audio and Video Conferencing Webinar - 23 May 2017

    Slides from the May Skype for Business Audio and Video Conferencing Webinar. Provides updates on the Skype for Business offering, demonstrations, A&VC progress to date, pricing, onboarding process, and resources. You can listen to a recording of the Webinar by clicking here, and the Q&A log can be found by clicking here

  • LA Bulletin - 5 July 2017

    Latest information on NHSmail service, Portal, Skype for Business, secure email standard updates and information on the Local Administrators webinar held on 28th June 2017.

  • NHSmail Relay Service and Mail Hygiene - 5 July 2017

    Latest information on NHSmail relay service and mail hygiene, including mail hygiene improvements, spoofing and forged emails, macro enabled viruses, whitelisting, compromised NHSmail accounts, and reporting spam or phishing emails.

  • LA Bulletin - 1 June 2017

    Latest information on NHSmail service, Portal, Skype for Business, NHSmail data retention policy, updated NHSmail guidance, encryption tool for iOS devices and cyber security best practice guidance.

  • LA Bulletin - 11 May 2017

    Latest information on distribution lists, business continuity and Disaster Recovery (BCDR) testing, upcoming portal functionality, and sending high volumes of email from NHSmail accounts.

  • LA Bulletin - 6 April 2017

    Latest information on NHSmail Helpdesk improvements, DDLs, Q2 Portal developments, changes to Secure Email guidance and change to community pharmacists / pharmacies joining NHSmail.

  • Beware of fraudulent emails asking for the transfer of funds - Issued 13th February 2017

    There has recently been an increase in the number of fraudulent or 'phishing' emails being sent to NHSmail accounts, especially within GP practices.

    Attackers are setting up email accounts on internet mail services in the name of an employee at a CCG , GP practice or supplier to make the address look real. The attacker then uses the email account to target a staff member at the CCG or GP practice. Recently the attackers have tried to convince staff to transfer funds to a UK bank account.

    These attacks can be difficult to spot as the attacker establishes an email trail and the user expects a response containing instructions, a link or an attachment to act upon. Advice on how to spot fraudulent or phishing emails is contained in our Cyber Security Guide.

    What to do if you receive a suspicious email
    If you receive an email from what looks to be a familiar organisation or contact, which you believe to be suspicious such as an unusual payment request for goods/services, outside of the normal payment process, make sure you question it:

    • Do not open attachments or follow links
    • Validate the request by contacting the organisation or person through normal established channels (e.g. make a phone call or manually navigate to the organisation’s website – do not use the information provided in the email)
    • Report all suspected spam, fraudulent or malicious emails to NHSmail for analysis and blocking. See the Cyber Security Guide for more information and how to report these emails.
    • Permanently delete the suspicious email:
      • Select the suspect email from your email list
      • Hold down the ‘shift’ key and press the ‘Delete’ key
      • Click ‘Yes’ to confirm if a warning dialogue appears.
    • Alert your local IT helpdesk who can report it to your organisation’s Anti-virus provider
    Please note that any emails automatically added to your 'Junk e-mail' folder do not need to be reported as they have already been identified as spam and can be deleted.

 

Downloading and viewing communications

Some of the links below will open a new tab in your browser displaying the communication as a PDF. If you want to download the communication to your computer, right-click on the links below and click 'Save Target As' or 'Save Link As' (depending on your browser). This will enable you to choose where you want to save the file.

Dates in previous communications

Dates in previous communications are subject to change due to the complex nature of the transition. For the most up to date information on transition schedule, please reference the Service Status page.