Support

Communications

Welcome to the NHSmail communications page. You can access all of our latest communications to Local Administrators (LAs) and end users from here. Use the drop-down fields to display the communications that are relevant to you.

 
  • LA Webinar - 26 April 2017

    Slides from the April LA Webinar. Provides updates on service status, distribution lists, Portal developments, Skype for Business Audio & Video Conferencing (A&VC) and sending secure emails. You can listen to a recording of the Webinar by clicking here

  • LA Webinar - 29 March 2017

    Slides from the 29 March LA Webinar. Provides updates on distribution lists, Q2 Portal developments, Skype for Business Instant Messaging & Presence (IM&P) and Skype for Business Audio & Video Conferencing (A&VC). You can listen to a recording of the Webinar by clicking here

  • LA Webinar - 9 March 2017

    Slides from the 9 March LA Webinar. Provides updates on distribution lists, ODS, TANSync, Push Connectors, portal update, Skype for Business Instant Messaging & Presence (IM&P) and Skype for Business Audio & Video Conferencing (A&VC). You can listen to a recording of the Webinar by clicking here and the Q&A can be found by clicking here.

  • LA Webinar - January 2017

    Slides from the January LA Webinar. Provides updates on distribution lists, TANSync, push connectors, portal update, Skype for Business Instant Messaging & Presence (IM&P), Relay, DMARC, MailTips, change in pharmacy process (England only) and the change of implementation date for the secure email standard. You can listen to a recording of the Webinar by clicking here and the Q&A can be found by clicking here.

  • LA Webinar - December 2016

    Slides from the December Skype for Business Webinar including an overview of NHSmail Skype for Business and a Demonstration of Skype for Business Instant Messaging & Presence (IM&P). You can listen to a recording of the Webinar by clicking here and the Q&A can be found by clicking here.

  • LA Webinar - November 2016

    Slides from the November LA Webinar including an update on the NHSmail Service Status (Distribution Lists, TANSync & Push Connectors), the NHSmail Portal (fixes and functionality to come) and other general service updates. You can listen to a recording of the Webinar by clicking here.

  • LA Webinar - October 2016

    Slides from the October LA Webinar including an update on the service status, the NHSmail Portal (fixes and functionality to come), Distribution Lists, IM/P roll out and general reminders. You can listen to a recording of the Webinar by clicking here. You can also download the Q&A log from the session for your reference.

  • LA Bulletin (Go Live & Known Issues) - 26 August 2016: Monthly LOA Bulletin covering the NHSmail Portal Go Live, known issues and information on the data retenetion process and data loss prevention (DLP) tools.

  • LOA Webinar - Portal Training Overview - August 2016

    Slides from the LOA Webinar conducted in August 2016 including an introduction to the NHSmail 2 Portal and the training solution avaliable. You can listen to a recording of the Webinar by clicking here.

  • LOA Webinar - TANSync Overview

    Slides from the LOA Webinar about TANSync. You can listen to a recording of the Webinar by clicking here. You can also download the question log from the session by clicking here.

  • Beware of fraudulent emails asking for the transfer of funds - Issued 13th February 2017

    There has recently been an increase in the number of fraudulent or 'phishing' emails being sent to NHSmail accounts, especially within GP practices.

    Attackers are setting up email accounts on internet mail services in the name of an employee at a CCG , GP practice or supplier to make the address look real. The attacker then uses the email account to target a staff member at the CCG or GP practice. Recently the attackers have tried to convince staff to transfer funds to a UK bank account.

    These attacks can be difficult to spot as the attacker establishes an email trail and the user expects a response containing instructions, a link or an attachment to act upon. Advice on how to spot fraudulent or phishing emails is contained in our Cyber Security Guide.

    What to do if you receive a suspicious email
    If you receive an email from what looks to be a familiar organisation or contact, which you believe to be suspicious such as an unusual payment request for goods/services, outside of the normal payment process, make sure you question it:

    • Do not open attachments or follow links
    • Validate the request by contacting the organisation or person through normal established channels (e.g. make a phone call or manually navigate to the organisation’s website – do not use the information provided in the email)
    • Report all suspected spam, fraudulent or malicious emails to NHSmail for analysis and blocking. See the Cyber Security Guide for more information and how to report these emails.
    • Permanently delete the suspicious email:
      • Select the suspect email from your email list
      • Hold down the ‘shift’ key and press the ‘Delete’ key
      • Click ‘Yes’ to confirm if a warning dialogue appears.
    • Alert your local IT helpdesk who can report it to your organisation’s Anti-virus provider
    Please note that any emails automatically added to your 'Junk e-mail' folder do not need to be reported as they have already been identified as spam and can be deleted.

 

Downloading and viewing communications

Some of the links below will open a new tab in your browser displaying the communication as a PDF. If you want to download the communication to your computer, right-click on the links below and click 'Save Target As' or 'Save Link As' (depending on your browser). This will enable you to choose where you want to save the file.

Dates in previous communications

Dates in previous communications are subject to change due to the complex nature of the transition. For the most up to date information on transition schedule, please reference the Service Status page.